Return Policy

Due to the nature of our products, all sales are final.

Candy and other consumable goods are not eligible for return under federal food safety regulations. Once an order has shipped, it cannot be returned or exchanged.

Refunds & Replacements

While returns are not accepted, we understand that issues can occasionally occur during transit. Refunds or replacements may be considered on a case-by-case basis in the event of verified damage or fulfillment errors.

To be eligible for review:

• You must notify us within 24 hours of delivery

• Clear photo documentation of the issue and packaging is required

• Claims submitted after 24 hours may not be eligible for consideration

Exclusions

The following are not considered valid damage claims and are not eligible for refunds or replacements:

• Candy that has melted or softened due to heat exposure

• Minor cosmetic variations inherent to candy production

• Damage resulting from improper storage after delivery

We recommend monitoring tracking closely and retrieving packages promptly upon delivery, especially during warmer months.

If you believe your order qualifies for review, please contact us at help@nextleveltradingco.com with your order number and photos of the issue.

We usually respond within 24 hours to all support requests.